Return & Refund Policy

Important Note About Live Products
Dahlia tubers, seeds, and cuttings are seasonal and time-sensitive. Please inspect your order immediately upon delivery.

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1. Order Issues: Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect:

• Contact us within 48 hours of delivery at Support@totallytubers.com

• Include your order number and clear photos (packaging + product)

We will review and, when appropriate, provide:

• A replacement (if available), or

• Store credit, or

• A refund for the affected item(s)

2. Growth / Viability Guarantee (Tubers & Cuttings)

If a tuber fails to sprout or a cutting fails to establish despite proper care, contact us by:

• [Date deadline or “within X days of planting / shipping window”]
  Provide: photos + planting details (date planted, sun, watering, soil, location).

Resolution may include replacement, store credit, or refund depending on availability and circumstances.

3. Non-Returnable Items

Because these are living / perishable products:

• We generally do not accept returns of tubers, seeds, or cuttings once delivered.
   

4. Cancellations

You may request a cancellation within [X hours] after placing an order, as long as the order has not shipped. Once shipped, cancellations are not possible.

5. Shipping Fees

Shipping fees are [non-refundable / refundable only if error is ours].
6. Refund Timing

Approved refunds are issued to the original payment method. Processing time depends on your payment provider.

7. How to Contact Us

Support Email: Support@totallytubers.com