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Return & Refund Policy

Totally Tubers Shipping and Return Policy

 

At Totally Tubers  Farm, we are committed to providing high-quality, viable dahlia tubers that have been carefully inspected, correctly labeled, and photographed prior to shipment. Our tubers are packaged with premium materials designed to provide ventilation, cushioning against vibration, and protection under normal shipping conditions.

 

Buyer Responsibilities

As a purchaser of live plant material, it is your responsibility to:

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  • Fully understand your local USDA **growing zone**, soil conditions, planting timeline, and climate before ordering.

  • Monitor weather forecasts during the expected shipping and delivery period.

  • Select appropriate shipping options, including optional add-ons such as heat packs (for cold weather) or insulation/lights and water vessels (for extended transit or extreme conditions), which are available at checkout and often necessary for successful delivery.

  • Provide an accurate delivery address (no PO Boxes) and ensure someone is available to receive the package promptly or retrieve it immediately upon delivery.

 

Customer Accounts

We strongly recommend creating a customer account before shopping. You are fully responsible for maintaining the accuracy of your account information, including your shipping address and email address. Totally Tubers cannot be held responsible for packages shipped to an incorrect address or for missed shipping notifications resulting from inaccurate information provided by the customer.

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Order Cancellations & Changes

All orders are final once placed. We do not accept cancellations, changes, or substitutions after an order has been submitted.

Shipping & Transit Responsibility

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  •  The buyer is responsible for all shipping fees.

  • The buyer assumes all risk of loss, damage, delay, freezing, or heat damage during transit.

  • Any issues with shipping (lost, damaged, or delayed packages) must be filed directly with the carrier. Totally Tubers is not responsible for carrier-related problems.

  • A tracking number will be provided as soon as your order is fulfilled. It is your responsibility to monitor the tracking and retrieve your package promptly, especially during extreme weather.

  • We strongly recommend purchasing any available shipping upgrades or protective add-ons (such as insulated packaging or heat/cold packs) for optimal protection during transit.

 

Upon Receipt of Tubers

Please open and inspect your tubers within 48 hours of delivery. We highly recommend photographing the entire order immediately upon arrival, including a visible timestamp. These photos serve as important documentation if any issues arise later.

Storage and planting methods (eye up, etc.) are at your discretion. We are not responsible for rot, moisture loss, or issues resulting from your storage or planting practices.

We guarantee that tubers are shipped healthy, viable, and true to the listed variety at the time of shipment.

 

If There Is an Issue

If you experience a problem, please email us promptly with clear documentation, including the initial timestamped photo taken upon arrival. Claims without this initial documentation will not be considered.

 

We reserve the right to issue a refund or send a replacement at our sole discretion.

 

Note on “Blind” Tubers: Many dahlia varieties can be slow to sprout (“wake up”). We will address legitimate cases of non-viable (blind) tubers. However, we ask for patience before requesting a refund or replacement, as many apparent issues resolve with proper time and care. If a refund is approved, the product must be returned to us at the buyer’s expense.

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Shipped Cuttings

  • Photograph all cuttings immediately upon arrival with a visible timestamp.

  • Follow the care instructions included with your order carefully to help the cuttings acclimate.

  • Most cutting failures result from overwatering. Please avoid overwatering and trim any damaged leaves caused by shipping.

  • Transit delays or damage must be claimed with the carrier, not Totally Tubers.

  • If a cutting fails within 24 hours despite proper care, you may submit evidence (including a video of the cutting being properly disposed of) for consideration of a replacement. Totally Tubers reserves the right to offer a replacement rather than a refund.

 

Virus Policy

We do not claim to sell virus-free stock. According to extensive testing by the American Dahlia Society, a very high percentage of apparently healthy dahlias carry viruses (notably Dahlia Mosaic Virus). Virus-free material is extremely difficult to guarantee in the current industry.

 

What we do to maintain plant health:

  • Fertilize three times per growing season.

  • Rotate pest management products on a 10-day schedule.

  • Use companion planting to minimize pests.

  • Sanitize all tools between plants.

 

We inspect plants for visible symptoms (vein clearing, concentric rings, stunted growth, leaf curling). However, we do not issue refunds for virus-related concerns due to the high prevalence throughout the industry.

 

If your newly purchased tubers show signs of gall or crown gall starting, please send documented photos immediately so we can assist you. We appreciate the opportunity to make things right before any public reviews or social media posts are made. We reserve the right to restrict future purchases if we are not given this opportunity.

 

Thank you for shopping with Totally Tubers! We work hard to provide you with quality dahlia tubers and cuttings. Please don’t hesitate to reach out with any questions before placing your order. Happy growing! 🌱

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