Privacy Policy & Terms of Service

Privacy Policy

1. Who We Are
Totally Tubers (“we,” “us,” “our”) operates this website to sell dahlia tubers, seeds, and cuttings and to share growing information.
Contact: Support@totallytubers.com

2. Information We Collect
We may collect information you provide directly, including:

• Name, email, phone number, shipping/billing address

• Order details and customer service messages
  We may also collect certain technical data automatically, such as:

• IP address, browser type, device information

• Pages visited, clicks, and site activity (analytics)

• Cookies and similar technologies

3. How We Use Your Information
We use your information to:

• Process orders, payments, shipping, and customer support

• Send order confirmations, shipping updates, and important service messages

• Improve our website, products, and customer experience

• Comply with legal and tax requirements and prevent fraud

4. Payments
Payments are processed through Wix Payments and/or other payment providers available at checkout. We do not store full payment card details on our servers. (Payment providers may collect and process information under their own policies.)

5. Sharing of Information
We may share information only as needed with:

• Shipping carriers and fulfillment partners to deliver your order

• Payment processors to complete transactions

• Service providers (e.g., analytics, website operations)
  We do not sell your personal information.

6. Cookies & Tracking
We may use cookies and similar tools to run the site, remember preferences, and understand site usage. You can manage cookies via your browser settings.

7. Data Retention
We keep personal information only as long as necessary for business operations, legal compliance, dispute resolution, and enforcing our agreements.

8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal information.
To request changes, contact: Support@totallytubers.com

9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect their personal information.

10. Changes to This Policy
We may update this page from time to time. The “January/ 2026” date will reflect the latest version.

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Terms of Use

1. Acceptance of Terms
By using this website and placing an order, you agree to these Terms and our policies.

2. Products & Plant Variability
Dahlias are living plants. Bloom color, size, height, and performance can vary based on growing conditions (weather, soil, watering, sun exposure, pests). Photos are representative.

3. Availability & Substitutions
Inventory is limited and seasonal. If an item becomes unavailable, we may cancel and refund that item or offer an alternative (with your approval).

4. Pricing & Errors
We work to keep information accurate. If a pricing or listing error occurs, we may cancel the affected order and refund you.

5. Intellectual Property
All site content (text, images, branding) belongs to Totally Tubers or its licensors and may not be copied without permission.

6. Prohibited Use
You agree not to misuse the site (fraud, hacking, abuse, unlawful activity).

7. Limitation of Liability
To the fullest extent permitted by law, Totally Tubers is not liable for indirect or consequential damages related to site use or product performance.

8. Governing Law
These Terms are governed by the laws of [State, e.g., California], without regard to conflict-of-law principles.

9. Contact
Questions about these Terms: Support@totallytubers.com